The digital backbone of the renewable energy world 

You will lead communication with customers and other external stakeholders to support in the enablement of customer renewables assets for integration with our cutting-edge green energy software. Working with the wider Customer Success team, you will lead internal efforts to support customers to achieve their business outcomes, including configuring or customising our standard product, or leading support during customers incidents or outages. You will also be embedded within a Development Squad alongside members of the Engineering and Product teams, taking part in the product-led, continuous delivery lifecycle and acting as the representative for customer perspectives and champion for software supportability. As part of this Squad, you will be making small – but regular – updates to our software platform in order to deliver increasingly valuable capabilities to our customers. This is a position that requires passion, enthusiasm and a genuine desire for growth. This is a multi-functional team where we work with a breadth of stakeholders across our business and our customers, and no two days are the same. The following is required in this role: • As a member of the Customer Success team, your primary responsibility (60%) is to lead efforts to enable customers to make use of our software platform, including: o Collaborating with key customer stakeholders, vendors, or other 3rd party representatives to understand custom requirements and coordinate actions. o Configuring or otherwise customising core platform capabilities according to customer needs. o Coordinating customer asset enablement activities, either virtually or on-site, including liaising with 3rd party contractors and enablement partners. o Managing and maintaining edge Internet of Things (IoT) devices for communicating with customer assets. o Acting as first-line out-of-hours support for customer issues and outages. o Feeding high-level customer insights or feedback to the Product team for prioritisation and design. o Other activities to support customer users to succeed in their business outcomes, as required (e.g. writing end-user guides, walkthroughs or training on how to use platform functionality). • As a member of a Software Development squad, you will also take part (40%) in the delivery of scalable, reliable software at pace by: o Acting as a representative of customer viewpoints and supportability considerations. o Building new software features and services in collaboration with the wider Engineering team, typically in pair- or mob-programming sessions. o Leading implementation of last-mile 3rd party system integrations with your squad’s core services, including working with external development partners. o Participating in regular product demo and feedback sessions with external stakeholders. o Taking part in internal continuous improvement discussions such as retrospectives. o Participating in code reviews with the wider Engineering team. o Writing appropriate test automation code to ensure reliability of Spine’s services. o Leading in-hours support for the services your squad owns. •As a member of the wider Spine team, you will also act more broadly to help achieve our collective success: o Supporting high-level corporate goals and objectives outside of Customer Success o Contributing proactively where your skills, experience, and enthusiasm allow you to make an impact. To be successful in this role, we are looking for someone with the following: • Confident communicating technical concepts and delivery updates with internal and external stakeholders. • Fast and adaptable learner keen to pick up challenging technical concepts and skills on-the-job. • At your best working in a small, technically challenging, and cross-functional development teams. • Committed to collaborative problem solving, pragmatic design, and long-term sustainability. • Excited to be part of the early days of a new tech startup, with all the uncertainty and opportunity that entails. In addition, one or more of the following would be great to have: • Experience supporting enterprise B2B software applications, including debugging, triage, and incident management. • Experience with IoT devices and hardware engineering. • Familiarity with electrical engineering and/or energy generation concepts. • Familiar with microservice architecture, and cloud-native concepts. • Practical experience building and operating java-based applications (Micronaut or Spring boot preferred). • Familiar with good practices around resilience, scalability, and maintainability of large-scale software systems. • Familiarity with container management solutions (Kubernetes, ECS, etc). • Aware of security considerations in an enterprise B2B environment. Don’t worry if you don’t check every box listed here – we’re looking for talented and enthusiastic people to complement our existing team and would be excited to find out what other experience you bring to the table.